Black Forge Art - Lead Times & Delivery

General Lead-Times

All of our work is handmade to order so there is a little wait while we make your order for you. Workload levels during a given year varies which means our lead-times can also vary.

Unless otherwise specified on the individual products description our current Lead-Time estimate from time of order to completion of all shop products is – 6 weeks. This depends on the individual product and current work demand. This is an estimated time and we do not offer any guarantee on this time unless specifically discussed with the customer.

Christmas Lead-Times

We will ensure that all online sales of products placed on or before December 1st will arrive before Christmas. 

Special Occasions and deadlines

If you order is a gift then please inform us of any special occasions and dates to ensure this is achievable before placing your order. We will always try and ensure that we can meet a deadline and will confirm if this is possible with you before you place your order. We will contact you as soon as your commission is complete to arrange the soonest delivery. Please see delivery section for details on our delivery service

Lead-Times on bespoke designs

A Lead-Time on bespoke commissions and designs would be quoted at time of enquiry/order and depends on our designers current workload. A live update on this time can be estimated by contacting us.

Delivery Information:

Please note the information below is on the delivery of our products once they are manufactured and ready for shipping. Please reference ‘Lead-Time’ section above for currently estimated manufacture time of commissions. 

UK Deliveries

Once your order is manufactured and collected from us by the carrier it will arrive the following day (in most cases). Our next-day service is trackable.

Please note that some areas of Scotland could experience a two-day delivery service.

Europe and the rest of the world:

Delivery outside of the United Kingdom may incur an additional delivery surcharges than displayed by our online automated delivery calculations. This will be related to the size, weight and type of product that is being shipped.

For delivery outside of the U.K we suggest you either place the order in the normal way or contact us before placing your order. We will then contact you or inform you of any additional charges (if any) and apply this to your order. You will then be able to either accept or cancel your order based on these charges. You can also contact us for a full quote before placing your order.

We can ship to most countries, if you cannot see your country on our list please email us: info@blackforge.co.uk.

For international shipments we use DHL, UPS or FEDEX ‘by air/road’ service this is a fully tracked and signed for service, below we’ve broken down how long by days it’ll take for your package to get to you. Please note this breakdown is a guide and may not be exact if you live in a rural area you may find your package takes a day longer to get to you and in some cases it may take less.

2 Days – Northern Ireland, France, Germany, Chanel Islands – UK, Belgium, Luxembourg, Netherlands

3 Days – Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden

4 Days – Bulgaria, Czech Republic, Greece, Poland, Hungary

5 Days – United States of America, Australia, Brazil, Canada, China, Greenland, Hong Kong, South Korea, Iceland, Japan, New Zealand, Norway, Russia, Singapore, Switzerland, South Africa, Taiwan